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MOHAMMED SALIM ASHEDOFF
Business English
A Two (2) Days Programme
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| Programme Outline |
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- Introduction Protocol & Meeting People in Business
- The importance of Politeness in Business – Structures and Expressions of Politeness
- Asking Questions (Embedded Question Structure)
- The Present perfect Tense (in the context of the job interview)
- The Basics of Customer Services
- Technique to Calm an Angry Customer
- Getting back on the good sides of an injured customer
- Powerful presentation skills
- How to say negative things in a positive way
- Editing for agreement in business writing
- Professional telephone etiquette
- Taking and leaving messages
- Parallelism in business writing
- Part of a business letter
- Guidelines for business letter & emails
- Various idioms/Expressions/ Vocabulary Related to Business
- General Punctuation Review (Commas, Capital Letters, and other punctuation, as needed)
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