Key Performance Indicator (KPI) is industry jargon for a type of performance measurement. An organisation may use KPIs to evaluate its success, or to evaluate the success of a particular activity in which it is engaged.  KPIs provide the organisation with the needed direction, motivation, as well as the means to measure/monitor the vitality of the organisation. Well-developed KPIs are specific, measurable, aligned to organisational vision, and provide a clear way to facilitate achieving organisational strategies and plans. This training is designed to guide participants in developing, implementing and managing their KPIs – the essential competencies for managerial success.

Objectives
At the end of this one (1) day programme, participants will be able to:

• Identify the importance of having strong and valid KPIs in place and how it is linked to quality management system requirement in terms of setting objectives and measurement & monitoring of its processes
• Acquiring the knowledge and skills necessary for the development and monitoring processes of the KPIs
• Incorporate performance management concept throughout the organisation and promoting a KPIs organisational culture
• Acquiring the knowledge on how to report on organisational performance using tools like the balance scorecard