Persuasive Business Communication Skills At Work
A Two (2) Days Programme

About The Programme
This course helps people communicate effectively, appropriately and clearly in all situations. This is a great course for everyone as the benefits can have a positive effect on every aspect of their life. Learn to understand how you communicate, how others communicate and adjust to meet their needs.

This will help them receive your message more clearly and improve relationships in general. If you have never completed a Communications Course of this type you are missing out on awareness and understanding of fundamental concepts that can have a profound effect on your life and success in the workplace.

Learning Outcome:

Identify their Personality Type & communication preferences Profiling Tools
Learn to recognize other people’s Personality Types & communication preferences
Master adjusting one’s own communication approach based on need
Identify barriers to effective communication and how to overcome them
Effectively utilize tone
Develop nonverbal & paraverbal communication skills
Master the S.T.A.R method for speaking on the spot
Learn to use body language appropriately
Learn to listen actively & effectively
Gain insight into asking open questions
Use appreciation inquiry as a communication tool
Learn to establish common ground with others
Use "T" messages
Learn to adeptly converse and network with others