MOHAMMED SALIM ASHEDOFF
Persuasive Business Communication Skills At Work
A Two (2) Days Programme

 
Programme Outline
  1. Getting to know you
    • What is your personality type?
    • What are your communication preferences?
    • What are your communication tendencies?

  2. Understanding others
    • What other personality types are out there?
    • What are their communication preferences?
    • What are their communication tendencies

  3. Making allowance for others
    • Consider your approach
      • What is the receiver’s personality?
      • What type of message are you delivering?
      • Is sensitivity, personal touch, speed, evidence, privacy or public acknowledgement most important?
    • Develop strategies for future application

  4. Understanding Communication Barriers
    • An overview of common barriers
    • Language barriers
    • Cultural barriers
    • Difference in time and place
    • Technical presentation challenges
    • Handling difficult situations / questions

  5. Paraverbal Communication Skills
    • The Power of Pitch
    • The Truth about Tone
    • The strength of speed

  6. Non-Verbal Communication
    • Understanding the Mehrabian Study
    • All about Body Language
    • Interpreting Gestures

  7. Speaking Like a S.T.A.R
    • S = Situation
    • T = Task
    • A = Result

  8. Active Listening Skills
    • Seven ways to listen better today
    • Understanding active listening
    • Sending Good Signals to Others

  9. Asking Good Questions
    • Open questions
    • Closed questions
    • Probing questions

  10. Appreciative Inquiry
    • The Purpose of AI
    • The Four Stages
    • Examples and Case Studies

  11. Mastering the Art of Conversation
    • Level One: Discussing General Topics
    • Level Two: Sharing ideas and Perspective
    • Level Three: Sharing Personal Experiences
    • Our Top Networking tips

  12. Conversational Psychology
    • Understanding Precipitating factors
    • Establishing Common Ground
    • Using "I" Messages