Trainer & Consultant
Qualifications / Professional Membership

Relevant Expertise and Work Experience
CERENE SF CHIN is a dynamic trainer and consultant with more than 25 years of vast experience in training and development work covering communication, customer service, linguistic education, supervisor management and personal development.

In addition to her degree in Business Management, she has a qualification in Training Management from the Institute of Training and Development, United Kingdom. She has also acquired a globally recognised qualificaton in CELTA, the Cambridge English Language Teaching for Adults.

She has a certificate in Integrative Learning System, an international train-the-trainer programme on adult learning and learning technology offered by Integrative Learning Malaysia. She incorporated diversified learning and teaching methodology to ensure her participants achieve learning breakthroughs and greater learning progress.

She has worked as a consultant with an international consulting, training and research organisation on change management in building high-performing organisations. Her training assignment and exposures were both local and overseas.

Cerene adopts integrative, lively, motivating learning techniques in all her training programs to ensure her participants achieve learning breakthroughs and greater learning progress.

Her series of customer service programs and corporate values were successfully implemented in a leading automobile organisation. other clients in hotel, logistics, electronics, apparels, aesthetics and insurance industries have also found her customer service workshops enlightening to their participants.

She has received repeat engagements from satisfied clients throughout her training years as they have found her very versatile and competent in conducting seminars and training programs for their staff. Her programs have helped enhance personal effectiveness and performance of many participants.

She is a dedicated and inspiring speaker and has received very high ratings by participants of all her programs conducted both public and in-house. She has trained more than 6, 000 participants from different industries.