Ponmalar
High Impact Supervisory Skills
A 2-Days Programme
 
Programme Outline
› The Role of a Supervisor in Motivating his Staff
  • What is supervision and relationship with workers
  • Creating a productive supervisor ( the importance of a win-win supervisor)
  •  Understand the effect of the manager’s attitude on productivity.
  • Identify how attitudes get translated into daily actions on the job.
  • Building commitment and a positive attitude
  • The importance of working as a team (team building)
  • The process of enhancing workers commitment
 
› Skills in Management and Supervision
  • Advantages of effective leadership and supervision
  • Goals of effective leadership and supervision
  • Problem solving and decision making skill
  • PDCA  - Deming Cycle
  • Determine the demographics of your employees.
  • Recognise the obstacles you have to by applying L.E.A.R.N.
  • Recognise the critical importance of relationships.
  • Determine how to develop relationships to achieve results.
  • Identify the two “Main Things” your employees need.
  • Recognise the interdependence of manager actions and employee success.
  • Implement a Miniature Action Plan of increased management actions to support the work unit.
 
› Employee Performance Management
  • Setting goals.
  • Supporting employee motivation
  • Observing and giving feedback
  • Conducting performance appraisal
  • Addressing performance problem
  • Firing employees
  • Managing conflicts
  • Employee Training
  • Orienting new employee
  • Job training
  • Coaching
  • Supporting
  • Delegating
 
› How to improve Job Performance
  • Job enrichment for supervisors
  • Job enlargement for supervisors
  • Importance of attitude changes towards cost, quality, speed,  dependability  and  flexibility
  • Expectations of subordinates from supervisors
  • Organizations role in enhancing supervisory performance
 
› Communication: It All Starts with You
  • Use a communication technique that leads you to understanding before attempting to be understood.
  • Naturally use a communication model during spontaneous communication.
  • Apply two principles that will increase your effectiveness when communicating with employees.
  • Practice the four communication skills.
 
 
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› Adjusting Your Communication Style to Achieve Results
  • Identify your style of communicating The cost of demotivation and disengagement
  • Identify the communication styles of your employees.
  • Increase your communication effectiveness by adapting your communication style to your employee’s style.
  • Practise skills to adapt and mirror communication styles.
 
› Communicating with Your Work Unit
  • Identify the benefits of communicating work-related information
  • Apply the Planned Communication Process to effectively guide your communication actions
  • Be confident that your communication actions are successful.
 
› Providing Performance Feedback
  • Objectively recognise the need for a feedback session.
  • Collect meaningful and accurate information to conduct a feedback session.
  • Provide specific information during a feedback session.
  • Provide frequent and well-timed feedback sessions.
 
› Motivating Through Empowerment
  • Value empowerment as an effective management practice to gain trust
  • Increase commitment from employees by coaching them to think for themselves.
  • Identify how to overcome fears around empowerment.
  • Develop skills of empowerment through effective delegation.
 
› The Productivity Challenge in the 21st Century
  • What is productivity?
  • The value of employee input  
  • Productivity measurements
  • Effects of productivity on ROI
 
› Time Management
  • Apply a process to identify the end results expected of the work unit so that focus is toward tasks and activities that achieve that result.
  • Plan and prioritise daily and weekly schedules.
  • Systematically deal with procrastination.
 
 
 
 
 
 
 
 
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