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SUCHITRA MAHENDRARAJ
Developing Key Performance Indicators (KPIs) for Organisational Success
A 2-Days Training Programme |
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| Programme Outline |
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| › Overview of Performance Indicators |
- The organisational need and purpose for Key Performance Indicators
- Managing performance and the benefit of involvement and commitment
- Weakness in the current system
- Share responsibility for business results
- Emphasis is on result (what), skill and behaviour (how)
- KPI and Organizational Objectives
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| › Balanced Scorecard: Good Measurement Makes a Difference in Organisational Performance |
- BSC Framework
- Strategy Development and Goal Developement
- Porcess Management and Measurement
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| › Understanding Operations |
- What is operational analysis
- What are the operational Objectives
- Steps to carry out in operational analysis
- How many objectives should your organization have?
- Identify and priorities issues
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| › Key Results |
- Approached to selecting objectives
- Purpose of Key Results Areas
- Guidelines for determining Key Results Area
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| › Key Performances Indicators |
- Purpose of Key Performance Indicators
- Guidelines for identifying Key Performance Indicators
- The planning phase
- Developing Key Performances Indicators for the organisations
- Developing Key Performances Indicators for the departments
- Developing Key Performances Indicators for the Individuals
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