BILLY ONG
Managing The Dealers
A 2-Day Workshop
 
Programme Outline
 
The Dealers – Who Are They?
The role of dealers in your business
The appointment of dealers
How many appointments in a single territory
Are dealers in it full time, or as part of a larger business interest
The Value Chain Of Your Organisation
(Group exercise included)
Are you well supported in servicing your clients? Applying the value chain to determine the “red” spots in your organisation
The SWOT analysis of your service ability to your clients (Video screening included)
The Dealer
Who’s who in the buying team of your client
Be aware of what your dealer wants
Developing a relationship with your dealer
Know the forces that will affect a dealer’s performance
Negotiation-Selling Strategy
(Case studies included)
The 4 characteristics of effective sales negotiators
Understanding basic sales negotiation principles
The importance of “negotiation follow-through”
Are you prepared to negotiate for a renewed contract?
Sell your unique factors
Listing your value-added support services
Understanding Dealer’s Power
Understanding Seller’s Power – you are the salesman. Do you know what it takes to sell and maintain an account?
 
 
Promotions With The Dealer
Type of promotion required by the dealers
Form of incentives
Relationship building with the dealers
Merchandising
Manage The Dealer
Objectives of managing the Dealer
Listing down accounts that deserves your attention in the next 12 months
Type of communication with the account
Your call objectives for managing the account
What is your call plan when you call on your customers
Account Review Meeting – what are you supposed to do?
Control and Measuring Success
Applying the Weekly Planner
Applying the Daily Sales Report
Applying the Customer Purchase Ledger
Applying the Account Business Plan
Managing Service Breakdown
Self-analysis: How Do You Score On Service?
Applying the 6-step formula to service recovery
Case Study: British Airways, Famous Amos, SEA Insurance