• Understand the effect of the manager’s attitude on productivity
• Identify how attitudes get translated into daily actions on the job.
• Describe how the skills we learn in this Programme can impact the beliefs, attitudes and actions of managers.

(Workshop 1: Attitude Test & Discussion)

• Intergroup Communications
• Resolving Win/Lose Situations
• The Effect of Perception and Climate on Communication
• Perception and Facts
• The Use of Feedback in Communication
• Giving Instructions
• Communicating Effectively With Different Styles
• Managing Workplace Triangles

(Workshop 2: Video & Presentation)

• Determine the demographics of your employees.
• Recognise the obstacles you have to applying L.E.A.R.N.
• Recognise the critical importance of relationships.
• Determine how to develop relationships to achieve results.
• Identify the two “Main Things” your employees need.
• Recognise the interdependence of manager actions and employee success.
• Implement a Miniature Action Plan of increased management actions to support the work unit.

(Workshop 3: Case Study & Discussion)

• SWOT Analysis
• Assess yourself in the five leadership roles
• People’s perception on you
• Develop personal improvement plans

(Workshop 4: Aptitude & Attitude Test)

• Force Field Analysis
• Decision-Making Process - consensus
• Problem-Solving Model
• Management Decision-Making Roleplay

 (Workshop 5: Role Play)

• Performance Appraisal - Effect on Employees
• Job Breakdown and Task Analysis
• Manager’s Expectations and Employee Behaviour
• The Manager’s Role in Dealing with Problematic Employees

 (Workshop 6: Video & Discussion )

• Objectively recognise the need for a feedback session.
• Collect meaningful and accurate information to conduct a feedback session.
• Provide specific information during a feedback session.
• Provide frequent and well-timed feedback sessions.

 (Workshop 7: Role Play & Discussion)

• Explain the importance of On-the-Job Training and all other training.
• Exercise the components of adult learning.
• Train your employees on the job.
• Plan training evaluations and follow-up activities.

(Workshop 8: Discussion and Presentation)

• Value empowerment as an effective management practice to gain trust
• Increase commitment from employees by coaching them to think for themselves.
• Identify how to overcome fears around empowerment.
• Develop skills of empowerment through effective delegation.

• Grasp the value in caring for your employees.
• Overcome the common obstacles to caring.
• Practise basic listening and informing skills.

(Workshop 10: Discussion and Presentation)

• Appreciate change as an acceptable part of work.
• See the connection between the growth of your company, yourself and your employees.
• Describe how to stay ahead of the growth curve.
• Identify how your employees can stay ahead of the growth curve.

(Workshop 11: Discussion and Presentation)

• Apply a process to identify the end results expected of the work unit so that focus is toward tasks and activities that achieve that result.
• Plan and prioritise daily and weekly schedules.
• Systematically deal with procrastination.

(Workshop 12: Sharing Moments)