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Dr, William Teh Chin Weng
Total Quality Management (TQM)
A 2-Days Training Programme
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| Programme Outline |
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| › TQM – Create an environment in which continuous improvement is a way of life |
- Expect Improvement
- View Problems as Opportunities
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| › The priciples of TQM |
- Constancy of purpose
- Commitment to quality
- System – centered management
- Investment in knowledge that
- Exceeding your customers’ improvement process expectations
- Conservation of human resources
- Total Top Management involvement & perpetual commitment
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| › TQM techniques and tools |
- Deming’s Chain Reaction
- PDCA
- 5S
- Seven tools of QC
- 12 Elements of TQC
- Eliminating 7 wastes and address 6 losses in workplace
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| › Effective Leadership in TQM |
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| › Develop Teamwork |
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| › Successful Implementation of TQM |
