Managing an ‘office’ really means handling administrative procedures and dealing with the people around you. On the one hand, efficiency is everything, as you focus on improving processes and streamlining procedures. On the other, however, the so-called ‘soft’ skills are essential as well, since you deal with people throughout the organisation, plus suppliers and even customers. Reaching goals through people requires interpersonal finesse and perhaps also the ability to sacrifice efficiency for harmony. Many people look to you to maintain a positive working atmosphere within the office or department.

You can improve your performance in each of these areas of responsibility, and that is the goal of this program. Besides acquiring tools and techniques that will allow you to do these things better, you will also focus on the skills you need to manage and develop yourself. The end result is that you will be much more self-aware, know how to create a stimulating and productive environment and have an action plan to start achieving it.

Objectives
By the end of this course, participants will be able: