› Introduction
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The ‘must-have’ skills for Secretaries/PA and Admin Personnel
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Critical Success Factors towards High Performance |
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Achieving high performance in your career and
personal life
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The proven strategies contributing to achieving high performance |
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› Managing your Career Path and Direction
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The proven track to achieving your career path and objectives in life
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Knowing your KSA (Knowledge, Skills and Attitude) |
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How to fully utilize your KSA to your advantage |
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› Staying relevant through the turbulent times
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How to stay relevant and maintain sanity during crisis
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Complement your Boss and raise his/her Career to Progress Yours |
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› Effective Communication for ‘win-win’ outcome
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How to communication effectively to achieve the best results for all parties
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Listen to the verbal communication but hear the body talks |
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› Identify Difficult Personalities
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Who are they at your workplace
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› Managing Difficult Personalities
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Strategies to manage different personalities differently to stay out of the war zone
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| › Managing yourself to Manage Others |
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› Look for NEW ‘cheese’
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Managing change and how to be pro-active for sustainability and growth
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| › QUESTION & ANSWER |
