Relevant Expertise and Work Experience
Ms. Serene Yap is a Human Resource Practitioner and a certified Master Class Trainer who has been involved in all aspect of human capital development and management for 17 years. Her industry exposure includes property development and management, hospitality, medical, food manufacturing, oil and gas, construction sector and consultancy services.

Serene’s corporate experiences in both multinational and small to medium size companies include the whole spectrum of Human Resource Management and Development; Design, Development & Implementation of HR Policies and Employees’ Handbook; Performance Management System; Talent Development; Compensation and Benefits; Employees Relations and Coaching of HR Personnel.

During her professional career and as a trainer, many employees have attained great personal successes in their careers through her guidance, mentoring and coaching. In a similar manner, Serene envisioned to translate her KSA to the participants so that they may benefit likewise. Her hands-on experience in the corporate world has enabled her to be able to impart her knowledge based not only on theory but also based on her own vast working experiences which ensure that her participants are able to relate better and able to apply the knowledge and skills to their work effectively.

List of companies benefited are Petronas, Shell Shared Service Centre, Bank Islam, IJN, Smidec, Acetyls Sdn Bhd, Kraft Malaysia Sdn Bhd, Berjaya Redang Beach Resort, Puspakom Sdn Bhd, Oriental Capital Assurance Bhd, Genting Sanyen Group, Hoerbiger-Origa Sdn Bhd, Lumut Port, Sabah Ports, Suria Capital Holdings Bhd, Columbia Asia Medical Center, Sabah Medical Centre, WCT Construction, Karambunai Resorts, Borneo Divers and Sea Sports, Hong Leong (China) Ltd, Energy Skills Int., CW Group Pte Ltd and LVMH Fashion (S) Pte Ltd.

Over the years, Serene has conducted many programmes, some of which include: