› Managing the office
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Emerging roles: moving from a support role to a managerial role |
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Identifying the challenges and issues |
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Key areas of responsibility |
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Critical skills and qualities to achieve success |
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Interaction with other functions within the organisation |
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› Increasing productivity and efficiency
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Achieving goals and meeting deadlines |
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Managing multiple priorities |
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Identifying and eliminating time wasters |
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Using office technology wisely |
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Healthy ways of dealing with stress |
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› Creative problem solving and decision making
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A case study: managing expectations |
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Recognising problem areas and finding solutions |
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Using information to solve business problems |
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Using creative techniques to find solutions |
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Making and implementing decisions |
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› Organising and managing projects
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Defining a project, setting SMART objectives |
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Identifying resources and the project stakeholders |
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Implementing the plans, using the tools, dealing with risk |
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Monitoring and evaluating |
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› Managing your department's finances
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Buying wisely and working as a team with your suppliers |
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Developing and administering a department/project budget |
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Planning for contingencies, monitoring budget variances
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› Office Management and Housekeeping
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Need for regular housekeeping at the office |
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Common housekeeping challenges at the office |
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The 5S-Housekeeping concepts for office
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Practice office management and housekeeping framework |
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› Building a personal plan for achieving goals
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Reviewing your experiences: what have you learned? |
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Defining the next steps to implement what you have learned back at work |
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