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Strategic Credit Management Credit Process, Objectives of Credit Department, Key Elements of Collection Policies & Case Study 1 |
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Improving Cash Flows Systems for Watching Accounts |
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Watch out for Changing Environment Dupont Model on ROI |
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Mitigating Risks Establish Risk Policies, Charge Off & skip trace |
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Resolving Complaints & Disputes & Case Study 2 |
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Performance Management Importance & Concept of Performance Management & Case Study 3 |
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Debt Collection Techniques Causes of Overdue Accounts |
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Debt Collection Communication Stages of Collection Cycle |
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Centralised Collection vs. Outsourcing & Case Study 4 on Collection Techniques |
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Recognising Red Flags Bad Debt Warning Signs & Case Study 5 |
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Collection Strategies Components of Strategies & Periodic Evaluation & Case Study 6 & 7 |
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Setting Collection Targets & Delay Tactic Consumer Excuses |
