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  Facilitator  
  Ms. Suchitra Mahendraraj
  
  Trainer & Consultant  
   
   
  Event's Profile  
 
Date : 3 & 4 June 2014
Time : 9am - 5pm
Venue
:
Suite 7-5, Level 7
Wisma UOA II
21, Jalan Pinang
50450 Kuala Lumpur
 
   
  Registration  
  Online Registration, please
  
   
  Registration via Fax,
please download form here
and fax it to (603) 2713 6869.		  
   
  PM Resources' Contact  
 
(603) 2713 6868
(603) 2713 6869
training@pm-resources.com
www.pm-resources.com
/training-series/
 
   
  Sharing  
 
 
   
   
   
  In-house Training  
  Apart from the above program, the following are also available for in-house training:
  
 
1. Fraud – Prevention & Detection
2. 7 Common Pitfalls Managers Make
3. Developing Key Performance Indicators (KPI) For Business Success
4. Increasing Efficiency & Reducing Warehouse Operational Cost
5. Supplier Sourcing Strategy & Negotiation Skills
6. Managing The Dealers
7. Brand Management Workshop
8. Doing Business In China
 
   
   
 
Effective Administrative And Office Management
A 2-Day Workshop
Date : 3 & 4 June 2014 (Tuesday & Wednesday)
Time : 9.00 am - 5.00 pm
 
Introduction
 
Managing an ‘office’ really means handling administrative procedures and dealing with the people around you. On the one hand, efficiency is everything, as you focus on improving processes and streamlining procedures. On the other, however, the so-called ‘soft’ skills are essential as well, since you deal with people throughout the organisation, plus suppliers and even customers. Reaching goals through people requires interpersonal finesse and perhaps also the ability to sacrifice efficiency for harmony.
Many people look to you to maintain a positive working atmosphere within the office or department.

You can improve your performance in each of these areas of responsibility, and that is the goal of this program. Besides acquiring tools and techniques that will allow you to do these things better, you will also focus on the skills you need to manage and develop yourself. The end result is that you will be much more self-aware, know how to create a stimulating and productive environment and have an action plan to start achieving it.
Objectives
 
By the end of this course, participants will be able:
•
Pinpoint the areas where you can improve your administrative procedures and people management skills
•
Learn how to buy more effectively and work as a team with your suppliers
•
Understand how to plan and administer a department budget
•
Explore ways to work with others that achieve your desired goals, and find creative ways to solve problems
•
Learn about your personal style of handling conflict situations, and discover how to develop alternative strategies
•
Create a personal development plan.
Programme Outline
MANAGING ADMINISTRATIVE PROCEDURES
Module One
 
•
Managing the office
Module Two
 
•
Increasing productivity and efficiency
Module Three
 
•
Creative problem solving and decision making
Module Four
 
•
Organising and managing projects
Module Five
 
•
Managing your department's finances
Module Six
 
•
Office Management and Housekeeping
Module Seven
 
•
Building a personal plan for achieving goals
 
MANAGING PEOPLES
Module One
 
•
Working with others to achieve results
Module Two
 
•
Managing conflict in your office
Module Three
 
•
Coaching others for maximum performance
 
 
 
 
 
 
For programme details, please
Who Should Attend
Newly appointed office managers, management assistants/executive secretaries who are about to take on the role of leading others.
Methodology
The programme uses a combination of training aids and real case studies to ensure learning becomes experiential and highly interactive:
•
Lectures
•
Group Discussions
•
Case Studies
•
Role Plays
Your Investment
Early Bird
(Register by 20 May 2014)
RM 1,040 per participant
Standard
(Register after 20 May 2014)
RM 1,160 per participant
Special Fee
A Group Of 3: RM 2,320
(1 Free For Any 2 Participants)

(Your investment also includes Materials & Notes, Japanese Buffet Lunch, Tea Breaks and Certificate of Attendance)
 
 
 
 
 
PM Resources Sdn Bhd (Co. No. 466686-P)
Suite 7-5 Level 7, Wisma UOA II, 21 Jalan Pinang, 50450 Kuala Lumpur | Telephone: +603 2713 6868 | Fax: +603 2713 6869 |
Email: training@pm-resources.com | Website: www.pm-resources.com/training-series

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